Clinical Marketplace Operations Manager
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Job Description
Clinical Marketplace Operations Manager at Zivian Health overseeing operations of clinical delivery model and managing offshore team. Ensuring compliance and quality in healthcare provider matching processes.
Responsibilities:
- Oversee the daily tactical workflow of prepping APPs and their associated matches.
- Optimize the placement of Physicians and APPs within our partner networks.
- Own the end-to-end board submission process, including terminations.
- Manage the lifecycle of collaborative practice and medical director agreements.
- Manage and mentor a dedicated offshore team.
- Constantly look for ways to automate manual tasks within the matching pipelines.
Requirements:
- 3+ years of experience in healthcare operations, provider network management, or clinical workforce operations
- Direct experience with provider credentialing, board submissions, or collaborative practice agreements
- Familiarity with state-specific regulatory requirements governing APP and Physician practice
- Experience managing remote or offshore teams, including workflow design and quality auditing
- Demonstrated ability to maintain data integrity across complex operational systems - experience with credentialing platforms, EHRs, or practice management tools preferred
- Strong process orientation - prior experience identifying inefficiencies and implementing scalable solutions
- Excellent cross-functional collaboration skills, with a track record of working across clinical, operational, and administrative teams
- Background in healthcare administration, business operations, or a related field preferred.
Benefits:
- A dynamic, diverse, and collaborative work environment.
- Fast-paced startup culture full of growth minded colleagues.
- A distributed team with opportunities for in-person collaboration.
- Competitive compensation and benefits package.
- A supportive, non-competitive work environment where the team truly cares about one another.
- Opportunities for continuous learning and professional growth.
- Flexibility in work location.
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