Clinical Quality Assurance Lead – Physician, NP, PA
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Job Description
Clinical QA Lead auditing telehealth visits and clinician charts for Lifeforce, a longevity medicine program. Managing Rippit, scorecards, calibration, reporting, and QA automation.
Responsibilities:
- Own the clinical QA program for all Lifeforce clinicians, including review cadence, sampling approach, workflows, and documentation
- Audit telehealth visits and chart notes against the Lifeforce Clinical Evaluation Form and clinical SOPs
- Produce monthly QA scorecards for established clinicians, with quarterly and annual roll-ups
- Conduct targeted reviews triggered by complaints, missed standards, or safety concerns
- Escalate patient safety concerns to clinical leadership
- Own and administer Rippit, including scorecards, rubrics, review assignments, workflows, integrations, and user access
- Build and maintain QA reporting by clinician, visit type, membership type, and evaluation domain
- Provide scorecard data and context for clinician performance conversations
- Identify QA trends and make recommendations to clinical and training leadership
- Keep Rippit as the system of record for clinical QA data
- Implement automation for screening, scoring, risk-based sampling, flagging, and reporting
- Validate automated outputs against human review and improve accuracy
- Maintain the Clinical Evaluation Form, scoring benchmarks, scoring anchors, and calibration library
- Calibrate reviewers before live reviews and run ongoing calibration sessions
- Lead QA for newly onboarded clinicians from mock appointments through early visit and chart reviews
- Determine when new clinicians enter the standard monthly scorecard cycle
- Translate QA findings into training and curriculum updates
- Flag clinical SOP gaps and recommend updates to the Medical Director
- Evaluate clinicians against standards in their independent contractor agreements
- Partner with clinical leadership and People on documented follow-up
- Run the QA program as an individual contributor initially, with expected direct reports as the team grows
Requirements:
- Active, unrestricted MD, DO, NP or PA license in good standing
- 5+ years of clinical practice, including telehealth
- 2+ years in clinical quality work: chart audits, peer review, OPPE/FPPE, or clinical education
- Experience running a QA or audit program, including rubric-based review and keeping multiple reviewers consistent
- Hands-on experience administering a QA, audit, or review platform (Rippit, MaestroQA, or similar) and building reports in it
- Comfortable with data: tracking metrics, building reports, spotting trends, and explaining what they mean
- Working knowledge of, and interest in, preventive and metabolic care, including lipids and cardiovascular risk, hormone therapy, GLP-1s, and peptides
- Clear written and verbal communication
- Self-directed and effective in a fully remote environment
- Preferred: Experience in longevity, concierge, or preventive medicine
- Preferred: Experience using automation or AI tools in a QA or audit workflow
- Preferred: Experience with Healthie, Nabla, or similar EHR and AI scribe tools
- Preferred: Training in motivational interviewing
- Preferred: Experience growing a function from a team of one, including hiring and managing reviewers
Benefits:
- Remote working environment
- Company-provided computer and other required equipment
- Generous benefits package including Healthcare, Dental, Vision, and Life Insurance
- Complimentary Lifeforce Membership for Full Time Employees
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