Clinical Support Specialist
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Job Description
Patient Care Coordinator supporting patients with telemedicine services through patient care plans and communication. Roles involve processing orders and assisting patients with healthcare inquiries and procedures.
Responsibilities:
- Processing orders
- Phone triage patients throughout the country via telemedicine
- Walking patients through administering injections to themselves
- Take incoming calls in med staff queue
- Complete letter of medical necessities, travel letters
- Communicating via email/phone with providers, patients, and staff
- Assist patients with ordering products
- Sending C/O through Med portal
- Explaining treatment procedures to patients and providing follow up education
- Handle high volume outbound and inbound calls
- Multitasking skills through EMR, Med queue, and other systems
- Phone and email etiquette
Requirements:
- Proficient in medical terminology
- 1 + years' experience in healthcare setting required
- Associate degree preferred but not required
- Pharmaceutical experience encouraged
- 1+ years of experience in a Healthcare setting
- Excellent interpersonal and communication skills via email and verbal
- Proficient in computer skills (Outlook/Microsoft) and EMR systems
- Multitasking and system navigation skills
- Coachable and a team player
Benefits:
- PTO
- Paid Holidays
- Medical
- Dental
- Health insurance
- Employee Discount on services
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