Commerce Platform Support Specialist
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Job Description
Commerce platform support specialist operating CloudBlue SaaS commerce solutions for HostPapa’s web hosting business. Supporting partner onboarding, integrations, automation, troubleshooting, and subscription operations.
Responsibilities:
- Configure and support commerce platform services, offers, product catalogs, pricing, subscriptions, and partner environments
- Support partner and product onboarding, migrations, catalog updates, integrations, and lifecycle management activities
- Handle operational requests received through tickets, email, and delivery projects
- Troubleshoot platform, integration, data, and operational issues with Support, Product, QA, and Engineering teams
- Maintain accurate and consistent information across commerce, billing, provisioning, CRM, and identity systems
- Develop and maintain scripts and simple automation tools
- Automate repetitive validation, reporting, deployment, platform operations, and service delivery tasks
- Support API integrations, testing, and validation of platform changes and releases
- Use AI tools for troubleshooting, documentation, process automation, data analysis, and operational improvements
- Create and update standard operating procedures, technical documentation, and knowledge-base articles
- Identify process improvements, reduce manual work, and increase operational reliability
- Participate in technical assessments, small implementation projects, and problem-solving exercises
- Support other assigned tasks or projects
Requirements:
- Experience in technical support, SaaS operations, commerce platforms, subscription management, service delivery, or a related technical environment
- Experience with SaaS commerce, marketplace, billing, provisioning, or subscription management platforms
- Understanding of SaaS products, subscriptions, product catalogs, billing, provisioning, partner onboarding, and integrations
- Hands-on scripting or automation experience using Python, PowerShell, Bash, or a similar language
- Experience with APIs, system integrations, testing, and data validation
- Strong troubleshooting, analytical, and problem-solving skills
- Interest in leveraging AI tools to improve technical and operational workflows
- Ability to translate delivery requirements into practical technical solutions and support projects through implementation stages
- Ability to collaborate with cross-functional technical and business teams
- Organized, curious, and proactive approach to process improvement and automation
- Excellent written and spoken communication skills in English
- Experience with Microsoft CSP, Adobe, AWS, Google Cloud, or other cloud partner ecosystems is considered an asset
- Familiarity with DevOps practices, CI/CD pipelines, operational monitoring, onboarding, migration, or platform implementation projects is a plus
- Cloud, scripting, automation, or AI-related certifications are an advantage
Benefits:
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities
- Flexible work arrangements to support work/life balance
- 24/7 award-winning customer support in four languages
- Diversity and inclusion
- Accommodations for people with disabilities throughout the hiring process
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