Commercial Operations & Contracts Coordinator
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Job Description
Commercial contracts coordinator supporting TM Forum, a global connectivity industry alliance. Managing contracts, CRM records, procurement onboarding and operational reporting.
Responsibilities:
- Support administration, preparation and tracking of commercial contracts across multiple lines of business
- Assist with Master Service Agreement creation and management
- Coordinate contract execution, exception management and contract follow-up
- Liaise with Legal, Finance, Procurement and Commercial teams on contract progression and issue resolution
- Support procurement onboarding and capture customer procurement requirements
- Maintain accurate records in Salesforce, DocuSign CLM and other business systems
- Produce contract, pipeline and operational reports for business decision-making
- Manage shared inboxes and improve and automate customer enquiries
- Support lead management and sales administration activities
- Assist with invoice queries and coordinate follow-up activities
- Support event readiness, sponsorship delivery and commercial campaigns where applicable
- Coordinate stakeholder communications across Sales, Legal, Finance, Operations and Product teams
- Maintain documentation, process guides, precedent libraries and knowledge resources
- Identify opportunities to improve processes, reduce manual effort and enhance operational efficiency
- Contribute to adoption of AI-enabled tools and automation solutions across Commercial Operations
Requirements:
- Previous experience supporting Sales, Commercial Operations, Legal, Contracts, Finance or customer-facing teams
- Experience in a fast-paced administrative, operations or sales support environment
- Experience managing multiple priorities and deadlines simultaneously
- Experience working with contracts, purchase orders, invoices, proposals or other commercial documentation
- Experience coordinating activities across multiple stakeholders and departments
- Experience using CRM systems such as Salesforce or equivalent
- Experience maintaining accurate records and ensuring high data quality standards
- Understanding of commercial processes and the sales lifecycle
- Basic understanding of contract administration and commercial agreements
- Strong organisational and prioritisation skills
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to analyse information and identify process improvements
- Strong problem-solving and investigative skills
- Ability to work independently while managing competing priorities
- Good judgement, including knowing when to resolve issues independently and when to escalate
- Strong stakeholder management and relationship-building skills
- Ability to learn new systems and processes quickly
- Ability to become proficient in Salesforce, DocuSign CLM, Microsoft 365, Outlook, Teams, Excel, SharePoint and AI-enabled workplace tools such as Microsoft Copilot
- Strong data management and reporting skills
- Experience maintaining accurate customer, contract and financial records
- Ability to identify data quality issues and inconsistencies
- Experience producing reports from multiple systems and data sources
- Desirable: experience supporting a membership organisation, association or technology business
- Desirable: experience with contract lifecycle management platforms, Salesforce certification or advanced CRM experience, reporting and dashboard creation, process automation, Microsoft Copilot or other AI tools, and knowledge management resources
Benefits:
- Global community and inclusive workplace
- Diversity and inclusion practices designed to be fair, inclusive and free from bias
- Fully remote work arrangement
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