Commercial Process Consultant
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Job Description
Commercial Process Consultant supporting a global pharmaceutical transformation from Veeva CRM to Vault CRM. Translating field-user needs into processes, requirements, and business-ready solutions.
Responsibilities:
- Lead commercial process analysis and engage with global and local market stakeholders
- Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions
- Develop process maps, process narratives, business rules, requirements, and acceptance criteria
- Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts
- Review solution demonstrations and clarify requirements with project and platform teams
- Maintain decisions, dependencies, exceptions, and requirements traceability
- Support business testing and prepare relevant handover documentation
Requirements:
- 5+ years of experience in business analysis or process consulting
- 3+ years of experience in pharmaceutical commercial operations or customer engagement
- 2+ years of hands-on experience with Salesforce-based Veeva CRM processes
- Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project
- Experience working across multiple markets and directly with field users and global process owners
- Strong experience in process mapping, requirements management, and acceptance-criteria development
- Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies
- Experience with BPMN, Agile, Jira/Confluence, or Veeva certifications is a plus
- German or French is a plus
Benefits:
- Remote work arrangement
- Contract engagement
- Approximately 3 days/week allocation
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