Community Manager
Employment Information
Job Description
Community Manager for IIAR driving member engagement and overseeing digital and in-person events operations. Role includes recruitment, onboarding, and communication management.
Responsibilities:
- Drive recruitment, onboarding, and renewal of members while ensuring accurate collection of membership fees and high member satisfaction.
- Serve as the main point of contact for day-to-day member enquiries, providing timely support and guidance.
- Proactively reach out to members each week to maintain engagement and build strong relationships.
- Maintain and continuously update the membership database.
- Build and nurture relationships with existing members, prospects, and industry stakeholders to expand and strengthen the IIAR community.
- Monitor engagement feedback and produce regular reports on member satisfaction and activity.
- Plan, coordinate, and deliver social media and communication campaigns to promote IIAR webinars, thought-leadership content, and in-person events.
- Manage the organisation’s presence and content on LinkedIn and Twitter.
- Support the organisation and execution of IIAR events, including taking minutes and tracking attendance during board meetings and member sessions.
Requirements:
- Demonstrated experience as a Community Manager, Customer Success Manager, Account Manager, or in a sales or membership-based role.
- Proven track record of launching and managing community engagement initiatives (e.g., webinar coordination, event project management, newsletter creation).
- Exceptional attention to detail with the ability to prioritise and multitask effectively.
- Strong capability in identifying and tracking relevant community engagement metrics (e.g., repeat event attendance).
- Excellent verbal and written communication skills.
- Practical experience managing social media platforms for business use.
- Solid understanding of digital marketing principles and channels.
- Technical comfort with:
- ○ WordPress (website management)
- ○ Membership management tools
- ○ Event management and payment platforms
- ○ Social media platforms (LinkedIn, Twitter)
- Bachelor’s degree in Marketing or a related field (or equivalent experience).
Benefits:
- Flexible work arrangements
- Professional development
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