Compliance Systems QA Analyst
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Job Description
Compliance QA Analyst validating loan origination systems for CrossCountry Mortgage, a distributed retail mortgage lender. Testing regulatory workflows, documenting defects, and supporting remediation across mortgage operations.
Responsibilities:
- Evaluate loan origination system functionality and workflows against regulatory requirements, internal policies, and business rules
- Review regulatory requirements and determine expected LOS rules, fields, workflows, and outputs
- Interpret requirements, define expected system behavior, validate implementation, and escalate ambiguous or high-risk issues
- Design and execute tests based on regulatory requirements, system design documents, and guidance
- Run scripted tests and expand coverage for scenarios, edge cases, and related compliance behaviors
- Perform exploratory testing and investigate adjacent functionality when results are unexpected or incomplete
- Document testing results, scenarios, steps, screenshots, data, and pass/fail conclusions
- Log questions, exceptions, and potential issues and collaborate with Compliance, Legal, Technology, Operations, and external stakeholders
- Recommend next steps or potential solutions for confirmed issues
- Retest impacted areas after configuration changes, rule updates, and annual regulatory updates
- Maintain testing evidence, issue logs, and trackers for traceability and audit readiness
- Communicate testing status, findings, and open questions to Compliance and project leads
- Collaborate cross-functionally to clarify expected behavior, assess defect impact, and support remediation
Requirements:
- Bachelor's degree or equivalent combinations of education, training, professional certifications, and relevant experience
- Relevant education, training, certifications, or experience in compliance, mortgage operations, business analysis, legal support, quality assurance, or a related field
- Experience in mortgage or loan operations preferred
- Experience in QA/testing, compliance, business analysis, or a similar analytical role in mortgage or financial services preferred
- Experience with loan origination systems, disclosure/document testing, and Jira or similar tracking systems preferred
- Understanding of the end-to-end loan origination process and operational and compliance expectations
- Knowledge of mortgage loan operations across application, processing, underwriting, closing, and funding
- Ability to perform scripted and exploratory testing and expand testing when results are inconsistent or incomplete
- Ability to collaborate with Compliance, Technology, Operations, Legal, and external partners in a remote/offshore environment
- Ability to interpret regulatory requirements and compliance guidance and translate them into expected system behavior and test conditions
- Ability to identify discrepancies in system behavior, test results, disclosures, documents, and supporting records
- Ability to analyze and resolve complex issues and determine appropriate testing approaches
- Excellent communication skills
- Excellent organizational skills
- Ability to work independently and recognize when to escalate questions or potential issues
- Excellent attention to detail
Benefits:
- Competitive compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package
- Employee engagement and career growth opportunities
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