Consultant – Domestic Relocation
Employment Information
Job Description
Relocation Consultant coordinating domestic relocation activities for transferees. Delivering customer service and ensuring efficient relocation processes for client satisfaction.
Responsibilities:
- Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
- Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus’ corporate polices, programs, and standards
- Other duties as assigned; training, special projects, client presentations, etc.
Requirements:
- Bilingual French/English
- College degree or equivalent preferred
- Customer service experience in multi-task, call center environment
- Influential verbal and written communication skills
- One plus year relocation, real estate or related field experience
Benefits:
- Customer service experience in multi-task, call center environment
- Bilingual French/English
- One plus year relocation, real estate or related field experience
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