Consultant
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Job Description
Consultant supporting Accela system administration and enhancements for complex government entities. Partnering with SaaS clients for client success and technical troubleshooting.
Responsibilities:
- Manage ticket intake and triage from customer contacts
- Monitor and oversee MAS support tickets, including routing and escalation
- Create, disable, or modify Accela platform user accounts and permissions
- Support service pack and release testing
- Provide proactive guidance on client-led testing for major releases
- Escalate advanced troubleshooting items when needed
- Build and modify workflows, business rules, and automations
- Develop and adjust fee calculations
- Configure and resolve urgent system issues
- Create and update reports (SSRS, Crystal Reports)
- Implement advanced scripting and automation for existing configurations
Requirements:
- Strong communication skills with the ability to present technical concepts clearly
- High aptitude for complex problem analysis and resolution
- Strong organizational and time management skills; detail-oriented and self-driven
- Experience implementing and supporting the Accela Civic Platform
- Background in IT business analysis, design, development, testing, documentation, and system administration
- Experience supporting highly technical and complex enterprise information systems
Benefits:
- flexible time off
- comprehensive medical, dental, and vision plans
- family planning benefits
- 401(k) retirement savings plan with company match
- health savings account with company contributions
- flexible spending account
- life, accident, and disability coverage
- business travel insurance
- employee assistance programs
- other well-being benefits
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