Contractor Support Representative – French/English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Contractor Support Representative managing inbound client calls and resolving support requests for Cisive, a background screening and identity verification company.
Responsibilities:
- Taking inbound calls from clients
- Manage and maintain incoming client and applicant requests
- Work closely with internal teams to ensure client needs and external service levels are met
- Leverage and navigate web-based applications and tools for managing client accounts
- Ordering reports and services for clients within established service level norms
- Manage positive relationships with clients to ensure customer retention
- Handle and resolve client support calls and/or emails for first contact resolution
- Provide excellent customer service to clients
- Ensure periodic updates are provided to the client
- Meet set expectations for call center metrics and client turnaround times
- Apply appropriate scripts and templates as required by management
Requirements:
- High school diploma or equivalent required
- 2 years of experience in an inbound customer service environment, or equivalent education experience
- Experience in background screening or other analytical review role preferred
- Demonstrated ability to organize and manage multiple priorities
- Strong problem analysis and problem resolution skills
- Strong computer skills with experience using Microsoft Office Suite required
- Ability to maintain client privacy in compliance with all applicable laws
- Excellent communication skills
- Available for rotational weekend shifts
- Experience with salesforce is a plus
- Bi-lingual French/English is a plus
Benefits:
- Professional office environment or remote working
- Punctual and follow schedule to ensure Service Level Agreements are maintained
Similar Jobs
COR Support Specialist
Policy Issuance Offshore Support II managing insurance policy documentation with accuracy. Collaborating with teams to ensure compliance and timely delivery in a shared service environment.
Customer Care Specialist
Customer Care Specialist providing world-class service and troubleshooting for Nordstrom customers via phone. Handling inquiries, processing orders, and ensuring customer satisfaction.
Bilingual Customer Service Surge Representative
Bilingual Customer Service Surge Representative responsible for child support inquiries via phone and chat. Emphasizing exceptional service while adhering to regulations and company policies.
Lead Services Specialist – Customer Service Management
Military Field Service Representative supporting Colombian military in T700 engine depot operations. Providing on-site technical assistance and liaising between GE Aerospace and the customer.
EA Support Specialist I
Support Specialist assisting Democratic campaigns and organizations with client support and technical issues. Collaboration with internal teams to resolve client inquiries and ensure effective tool usage.
Customer Care Representative – Advantage
Customer Care Representative handling clients' insurance inquiries and providing service support remotely. Involves communication via phone, chat, and email, with a focus on problem resolution.
Sales Support Specialist
Sales Support Specialist supporting Electrification Sales organization with technical and proposal resources. Ensuring targets in sales and customer satisfaction are met while developing new opportunities.
Support Specialist
Support Specialist delivering high-quality customer support at Order.co. Handling inquiries efficiently through phone, email, and chat with a customer-centric approach.
Customer Service Manager
Manager, Customer Service leading remote omnichannel contact center operations for National Safety Council. Focused on delivering world-class customer experience and operational excellence.
Bilingual Customer Service Expert, Chat
Bilingual Customer Service Expert providing exceptional technical support to gaming platform users. Assisting with inquiries and resolving issues through various communication channels.
Customer Support Specialist
Customer Support Specialist handling customer inquiries, coordinating bookings, and maintaining patient records for Smartway Energy Ltd. Supporting daily operations and ensuring efficient communication.
Customer Experience Representative
Customer Experience Representative assisting clients with travel inquiries and planning. Focus on providing exceptional customer service and developing travel industry skills in a remote setting.
Customer Service Clerk
Customer Service Clerk processing orders and handling inquiries in Abu Dhabi. Collaborating with various departments to ensure smooth operations and timely delivery.
Customer Service Representative, Insurance, Spanish Bilingual
Customer Service Representative assisting members with AAA memberships and personalized solutions in a remote setting. Requires bilingual skills in English and Spanish for effective communication and problem-solving.
Customer Service Representative, Bilingual in Spanish
Remote Customer Service Representative assisting members in navigating healthcare services. Ensuring access to care and providing in-market specialized support for seniors.
Support Service Specialist
Remote Support Services Specialist providing professional support to residents and property teams for Thrive Communities. Coordinating service requests and ensuring timely follow-up for resident satisfaction.
Mobile Device Support Specialist
Mobile Device Support Specialist supporting caregivers with Ceresti tablets and smartphone apps. Providing onboarding, technical support, and ensuring positive caregiver experience.
Kundenservice Mitarbeiter, Schweizerdeutsch
Customer Support Specialist providing support to Swiss premium customers in the food industry. Responsible for addressing inquiries and concerns in the role of coffee specialist.
Customer Service Representative – Rescheduling, Permits
Customer Service Representative focusing on rescheduling and permits, coordinating with customers and local authorities. Managing calendars, applications, and ensuring timely updates on permits.
Customer Experience Specialist
Customer Experience Specialist at Mural Health supporting clinical trial participants and site coordinators. Ensuring timely and empathetic support for inquiries and issues during the trial journey.