Coordination administrative et gestion des opérations
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Job Description
Operational coordinator assisting the founder at Huppée creative agency specialized in marketing for SMEs. Ensuring documentation, tracking, and measurement of ongoing tasks and projects.
Responsibilities:
- Tu seras le bras droit opérationnel de la fondatrice
- T’assurer que tout ce qu'on fait est bien documenté, bien suivi et bien mesuré
- Mettre à jour et maintenir la base de données clients dans Airtable (clients actifs, prospects, partenaires, historique des interactions)
- Documenter les mandats en cours dans ClickUp : livrables, échéances, responsables, statuts
- Compiler et analyser les heures travaillées par mandat pour évaluer la rentabilité par client
- Préparer des tableaux de bord simples pour suivre les objectifs de l'agence (revenus, taux d'occupation, rentabilité)
- Rédiger et mettre à jour les procédures internes (SOPs) pour les tâches récurrentes
- Préparer des rapports, des suivis clients, contribuer à l'amélioration des outils en place
Requirements:
- Étudiant(e) en Techniques d'administration et de gestion ou formation équivalente
- À l'aise avec les outils numériques (tu vas apprendre Airtable, ClickUp, Make.com – un atout si tu les connais déjà)
- Sens de l'organisation et souci du détail
- Autonome, curieux(se), capable de gérer plusieurs dossiers à la fois
- Bonne communication écrite en français (l'anglais est un atout)
- À l'aise dans un environnement entrepreneurial qui bouge vite
Benefits:
- Utilisation concrète d'un CRM en contexte réel connecté avec la rentabilité
- Lecture et analyse de données de rentabilité
- Gestion de projet avec des outils professionnels (ClickUp, Airtable)
- Rédaction de SOPs et documentation de processus
- Vision globale du fonctionnement d'une agence créative
- Trucs et astuces avec l'AI
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