Corporate Travel Consultant, Junior
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Job Description
Analyst providing high-quality support to corporate clients through Zapdesk, Chat, and phone. Responsible for managing flight bookings, hotel reservations, and other travel-related services.
Responsibilities:
- Customer support via Zendesk, chat and phone, ensuring efficient and personalized assistance;
- Quoting, booking, issuing and reissuing domestic travel services, including air, road, accommodation and car rentals;
- Use of systems such as Sabre and E-LATAM, among others, with user-level knowledge;
- Provide immediate feedback on incidents to the corporate department, including compliments, complaints and suggestions for improvement;
- Maintain and update the Help Center, ensuring accurate and up-to-date information;
- Act as an intermediary between the corporate department and other departments, ensuring alignment and effective communication.
Requirements:
- Technical course and/or higher education in progress in: Tourism, Hospitality, Business Administration or equivalent fields;
- Experience in customer service via digital channels;
- Proficiency with the Microsoft Office suite;
- Corporate travel experience is a plus;
- Intermediate English is desirable.
Benefits:
- Meal/food allowance on a Flash card;
- SulAmérica medical and dental plan;
- Total Pass;
- Home office allowance on a Flash card;
- Mental health support (VOLL Care);
- Education assistance through VOLL Education;
- Group life insurance;
- 6-month maternity leave;
- 30-day paternity leave (Our parental leave policy applies equally to same-sex couples);
- Vacation starting after 6 months;
- Day off.
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