Court Reporting Support Specialist
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Job Description
Court reporting support specialist coordinating depositions and hearings for Remote Legal. Troubleshooting reporting issues and maintaining service quality across legal operations.
Responsibilities:
- Support day-to-day reporting operations for depositions and hearings
- Assist reporting resources in real time by troubleshooting basic issues and escalating when needed
- Monitor active jobs and identify potential risks or service disruptions
- Coordinate with Scheduling, Production, and Customer Support to resolve operational issues
- Track and document incidents, gather details, and maintain records
- Support onboarding processes and provide guidance to reporting resources
- Maintain and update internal documentation, SOPs, and operational resources
- Communicate with reporting resources and internal teams
- Help ensure adherence to operational processes and service expectations
- Maintain strict confidentiality of company, client, and business information
- Perform other duties as assigned
Requirements:
- Strong organizational skills and ability to manage multiple tasks
- Problem-solving skills and ability to follow structured processes
- Clear and professional written and verbal communication
- Ability to work in a fast-paced, time-sensitive environment
- Attention to detail and accuracy
- Ability to escalate issues appropriately and in a timely manner
- Familiarity with court reporting, legal workflows, or service-based operations
- Bachelor’s degree or equivalent combination of education and relevant experience
- 2–5 years of professional experience
- Experience in operations support, coordination, or service delivery
- Experience in legal, court reporting, or related environments
- Active Remote Online Notary (RON) certification, or ability to obtain within a specified timeframe
- Active notary commission in the state(s) where work is performed
- AAERT CER or CDR certification required
- Experience working in a fast-paced, service-based environment
- Reliable high-speed internet access
- Private, secure workspace
- Ability to work extended periods at a computer workstation
- Ability to perform repetitive motions, including frequent typing, keyboarding, and use of a mouse or other input devices
- Ability to view computer screens, read digital documents, and analyze information for prolonged periods
- Some evening or weekend work may be required depending on client needs or emergency situations
Benefits:
- Great working environment
- Competitive Pay
- Healthcare
- 401K
- PTO
- Primarily remote work arrangement
- Limited periodic travel for training, meetings, or other business-related purposes
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