Courtier en assurance de dommages, particuliers
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Job Description
Courtier en assurance de dommages aidant les clients en matière d'assurance habitation et automobile. Offrant un service client exceptionnel et des conseils personnalisés.
Responsibilities:
- Aider les clients avec leurs besoins en matière d'assurance habitation et automobile
- Répondre aux questions de couverture, offrir des conseils personnalisés et effectuer des ventes ou modifications de police
- Contacter de manière proactive les clients pour s'assurer que nous offrons en permanence une police qui répond le mieux à leurs besoins
- Communiquer efficacement par téléphone, e-mail et SMS avec nos clients pour établir une relation de confiance
- Surveiller les performances personnelles et atteindre les objectifs quotidiens/hebdomadaires/mensuels
- Tenir des notes précises des interactions avec les clients et ajouter des activités de suivi dans notre système CRM
- Travailler en étroite collaboration avec l'équipe du service à la clientèle et des ventes pour atteindre les objectifs de l'équipe
Requirements:
- Tu as un permis valide de l’AMF
- Tu as au moins 2 ans d'expérience en tant que courtier ou agent
- Tu as au moins 5 ans d'expérience pertinente en service à la clientèle
- Tu es proactif et tu as de fortes compétences en résolution de problème
- Tu as de solides compétences de communication orale et écrite en français et anglais
- Tu apprends rapidement et tu as un intérêt pour les technologies
Benefits:
- Rémunération compétitive avec bonus mensuel
- Jusqu'à 5 semaines de vacances par année
- 100% télétravail ou bureau au centre-ville de Montréal
- Travail à l’international jusqu’à 90 jours par année
- Assurance collective (santé, dentaire, vision, etc.) et assurance vie
- Journées de maladie et de santé mentale illimitée
- Congés parentaux payés (4 mois complémentaires)
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