Crop Insurance Area Claims Supervisor
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Job Description
Area Claims Supervisor managing Multi-Peril Crop Insurance claims in Pennsylvania and Delaware. Leading team development and ensuring claims are processed efficiently with effective communication.
Responsibilities:
- Build and maintain professional relationships with the Regional Leadership team (Regional Vice President, Regional Claims Manager, Regional Operations Manager and Regional Marketing Manager) and other departments (Compliance, Underwriting, Accounting, Agents, etc.) to ensure open and effective communication between departments in order to process claims efficiently and correctly.
- To stay abreast of and understand growth and growth potential.
- Compile and provide information to the Regional Claim Manager to ensure their awareness of claims related developments which will be used by Management in various scenarios (e.g. budgetary decisions, staffing decisions, claims processing, etc.).
- Ensure efficient use of resources in the management of budget, e.g. track and analyzing number of claims worked by adjusters to ensure appropriate staffing levels.
- Track claim productivity data, including days from Assigned to Adjuster to First Contact with Insured, from Signed status to In Office status and Adjuster Notes usage, for use in performance management and various business decisions.
- Identify training gaps/needs for area claims staff and forward to RCM and Claims Training to ensure the established service levels are met or exceeded.
- Work with staff to ensure claims are being closed and paid within the established service level goal; ensuring issues are taken care of before exceeding service level goal.
- Provide guidance and serve as an informational resource for adjusters (e.g. routinely audit adjuster’s work to ensure consistency and accuracy, follow regulatory and company rules, policies and procedures).
- Oversee staffing and job development activities (hiring, training, employee performance management, task delegation, coaching, promotions, corrective actions, terminations, etc.); develop, communicate, and manage individual staff performance expectations that align with company goals.
- Exhibit qualities consistent with company philosophies, to ensure exemplary levels of service to all parties.
- Other duties as assigned.
Requirements:
- Education Required – High school diploma or equivalent or equivalent training and work experience.
- Preferred – Bachelor’s degree in business, management, or agriculture.
- Experience Required – 5 years’ crop insurance claim experience,
- Preferred – 2+ years’ supervisory/management experience.
- License/Certification Required – Valid driver’s license and satisfactory driving record to meet company requirements.
- Required – Licensing and CAPP certification in accordance with FCIC and State requirements.
- Knowledge, Skills, and Abilities Basic mathematical skills (add, subtract, multiply, divide).
- Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.
- Ability to complete documentation requirements.
- Ability to utilize analytical thinking; find facts and solve problems.
- Ability to remain self-motivated and efficient.
- Ability to work both in an office setting and outdoors in a farm environment.
- Ability to work well both independently and within a team environment.
- Ability to remain focused on exceptional customer service, both internally and externally.
- Working knowledge of crop insurance regulations, policies, procedures and best practices.
- Works effectively under pressure and able to work within tight deadlines.
- Willingness to take initiative and work with minimal supervision.
- Strong time management skills with ability to prioritize.
Benefits:
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
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