Customer Adoption Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Adoption Consultant helping Sprout Social customers adopt its social media management platform. Driving training, usage, retention, and scalable customer-success outcomes.
Responsibilities:
- Lead training sessions and value discussions to help customers use Sprout’s core functionalities strategically
- Execute one-to-many customer-success playbooks and leverage in-app guidance and knowledge-base resources
- Analyze usage data and health metrics to identify trends, churn risks, and customer-growth opportunities
- Resolve customer inquiries and escalate complex issues using support tools
- Partner with Product and Engineering on process improvements and automation
- Develop internal best practices and resources for the support community
- Generate regular reports on customer health and performance
- Monitor platform usage and identify adoption improvements
- Proactively address customer needs and potential churn risks
- Contribute to internal knowledge-base articles and strategic customer-success initiatives
Requirements:
- 2+ years of customer success experience
- Strong problem-solving and team collaboration skills
- Agility and flexibility in a rapidly changing environment
- Familiarity with Sprout Social influencer marketing and influencer marketing strategy (preferred)
- Experience with Gainsight or other CS management software (preferred)
- Experience working within a one-to-many model of customer success (preferred)
- Ability to work either PST or MST timezones (preferred)
- Must reside in an eligible US state; Sprout Social is not set up in all states
Benefits:
- Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents
- Full, free access to Modern Health, including coaching, therapy sessions, and digital wellness resources
- 401(k) plan with a 50% company match on the first 6% of contributions (3% total match)
- 100% employer-paid Life and Disability insurance
- Flexible PTO policy and company-wide Rest & Recharge days
- Up to 16 weeks of paid parental leave
- $1,000 USD annual Lifestyle Spending Account
- One-time $550 USD home-office setup stipend
- Monthly $50 USD internet stipend
- 16 hours of paid volunteer time annually
- $100 annual charitable donation match
- Pre-tax commuter benefits
- Subsidized child/eldercare through Care.com
- Discounted pet insurance through Figo
- No-cost personalized financial wellness support through Your Money Line
- Flexible remote work arrangements
Similar Jobs
Managing Consultant, 2
Managing Consultant leading client network automation teams for Network to Code's Nautobot-powered network automation solutions. Driving delivery, stakeholder alignment, and team growth across North America.
Franchise Business Consultant
Franchise Business Consultant coaching Special Strong’s adaptive fitness franchise owners. Improving revenue, profitability, operations, and compliance across a growing national brand.
Associate Application Support Consultant, Swedish
Associate Application Support Consultant supporting Unit4’s cloud ERP customers with application issues. Resolving escalations and defects while communicating fluently in English and Swedish.
TPA Plan Consultant I – Retirement
Retirement plan consultant preparing documents, compliance tests, IRS filings, and distributions. Servicing defined contribution clients and supporting 401(k) plan implementation.
Senior Oracle HCM Consultant, Time & Labour
Senior Oracle HCM Time & Labour consultant configuring formulas, time rules, and payroll integrations. Supporting international payroll transformation, testing, and stabilization for Sidekick Network’s IT projects.
Senior Manager, Strategic Business Consultant – Supplemental Health
Strategic business consultant optimizing supplemental health partnerships, enrollment, and technology initiatives at CVS Health. Driving cross-functional solutions, vendor relationships, Salesforce processes, and operational improvements.
Consultant - BES
Consultant supporting Matrix Design Group’s defense-related facility planning, analytics, and process improvement projects. Developing technical reports, presentations, budgets, and stakeholder solutions.
Senior SharePoint Consultant
Senior SharePoint Consultant building SharePoint Online and SPFx solutions for Infomineo, a global AI-enhanced research company. Delivering cross-tenant packages, runbooks, and client enablement without production access.
National Consultant – Integrating Climate and Environment into Teacher Training
UNESCO consultant integrating climate, environmental sustainability, and DRR into Maldives teacher training. Reviewing curricula, assessing readiness, and developing inclusive teaching materials.
Senior Travel Consultant
Senior Travel Consultant managing reservations, policies, and travel regulations for BCD Travel’s corporate clients. Delivering informed service through Sabre and industry expertise.
Travel Consultant
Remote Travel Consultant booking and managing compliant business travel for BCD Travel’s corporate clients. Advising travelers on fares, policies, regulations, and reservations.
Senior Travel Consultant
Senior Travel Consultant managing reservations, travel policies, and regulations for BCD Travel’s media and entertainment clients. Providing fare guidance and improving travel operations.
Travel Consultant
Travel Consultant booking compliant business travel for BCD Travel clients. Advising on fares, policies, regulations, and reservation solutions.
Senior Technical Consultant, Five9
Senior Five9 consultant designing, implementing and supporting cloud contact centre solutions. Configuring telephony, IVR, diallers and CRM integrations for international clients.
Technical Consultant – Patient Monitoring
Technical Consultant supporting Philips patient-monitoring technology across Central/Northeast Pennsylvania. Installing, troubleshooting, and optimizing clinical monitoring systems in customer healthcare environments.
Business Travel Consultant – Out of Hours
Business Travel Consultant supporting Navan travelers with air, rail, hotel, and car bookings. Resolving urgent issues through chat, calls, and email across US-hour shifts.
Senior Sustainability Consultant
Senior Sustainability Consultant helping AECOM, a global infrastructure consulting firm, deliver carbon reduction and sustainable building strategies. Supporting UK Defence, healthcare, education and commercial-sector projects from design through construction.
Senior Sustainability Consultant
Senior Sustainability Consultant advising UK public and private-sector clients on low-carbon, resilient buildings at AECOM. Delivering carbon strategies, BREEAM/DREAM assessments, sustainability appraisals, and decarbonisation advisory services.
VIP Travel Consultant
VIP Travel Consultant providing executive traveler support for BCD Travel, which simplifies corporate travel through digital experiences and global travel services. Managing reservations, policies, regulations, and consultations.
Lead DSO Dental Billing Success Consultant
Lead eAssist’s dental revenue-cycle consulting for DSO and multi-site practice clients. Oversee billing workflows, financial performance, quality audits, client communication, and team escalation support.