Customer Care Associate, Commercial Team
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Job Description
Customer Care Associate responsible for providing exceptional customer service to Pennsylvania health plan members. Handling inquiries and resolving concerns while maintaining strong customer relationships.
Responsibilities:
- Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
- Serves as primary contact for customers.
- Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
- Investigates all concerns/issues to assure accurate information is provided in a timely manner.
- Provides resolution for all customer concerns and inquiries.
- Communicates and coordinates with the appropriate internal departments to resolve customer concerns.
- Documents and codes accurately all inquiries/concerns.
Requirements:
- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 1 year-Customer Service (Preferred)
- Skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork
Benefits:
- healthcare benefits for full time and part time positions from day one
- vision benefits
- dental benefits
- benefits for domestic partners
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