Customer Care Associate – Pharmacy Team
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Job Description
Customer Care Associate for Geisinger Health Plan resolving customer inquiries and providing exceptional service. Involves answering questions, investigating issues, and completing outbound calls.
Responsibilities:
- Provides exceptional customer service to customers by answering questions and/or resolving concerns.
- Investigates all concerns/issues to assure accurate information is provided in a timely manner.
- Provides resolution for all customer concerns and inquiries.
- Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.
Requirements:
- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 1 year-Customer Service (Required)
- Call Center Technologies (Inactive)
Benefits:
- Health insurance
- Vision
- Dental
- Benefits for domestic partners
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