Customer Care Guide
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Job Description
Customer Care Guide focusing on strong relationships and exceptional customer experiences. Providing support for retailers and distributor partners in Czech Republic and Slovakia.
Responsibilities:
- Manage retailer accounts within your market
- Support order placement and maintenance
- Ensure products are delivered accurately and on time
- Partner closely with your Territory Manager
- Manage warranty claims within your market
- Take ownership of customer queries
- Collaborate with departments across the business
- Accurately capture and maintain records of customer interactions
Requirements:
- Fluency in English and Czech/Slovak
- Excellent verbal and written communication skills
- Professional, approachable telephone manner
- Good IT skills, with confidence using Microsoft Office and web‑based systems
- Strong relationship-building skills
- Well organized, with good time management skills
- Flexible and adaptable when responding to different customer needs
- Experience working in a customer care or customer service environment
- Interest in bicycle products or the cycling industry, or a willingness to learn
- Experience dealing with technical or maintenance‑related queries within the cycling industry is advantageous but not essential
- A Cytech qualification or equivalent is desirable
Benefits:
- Incredible hospitality to our customers
- Positive, memorable experiences for retailers and customers
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