Customer Care Representative
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Job Description
Remote Customer Care Representative answering disability and leave-management claims questions for The Hartford insurance company. Initiating claims and documenting customer information while delivering empathetic service.
Responsibilities:
- Provide excellent customer service by answering customer questions about disability and leave management claims
- Initiate claims according to claims best practices
- Promote digital self-service capabilities
- Utilize multiple computer applications to accurately document claim information
- Take ownership to service each caller’s needs and build value for The Hartford brand
- Complete the required multi-week classroom new hire training course
- Work the specified training and post-training schedules
Requirements:
- Demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Problem solving and critical thinking skills with strong attention to detail
- Excellent communication skills with ability to empathize with customers and colleagues
- Adaptability
- High School Diploma or equivalent experience required
- Spanish bilingual a plus
- High speed broadband internet service required
- Internet provider supplied modem/router/gateway hardwired to the Hartford-issued computer with an ethernet cable
- Minimum upload/download speeds of 10Mbps/300 Mbps
- Dedicated workspace free from distractions during work and training hours
- Commitment to the training and work schedule
- Successful completion of a multi-week classroom new hire training course as a condition of employment
- May need to work holidays based on business need
Benefits:
- 5 weeks of paid training
- Ongoing coaching and development
- Medical, Dental, Vision, Life and Disability Insurance effective day 1
- 25 days paid time off in your first full year of service
- Paid Holidays
- Tuition reimbursement
- Student Loan Paydown Program
- 401K
- Award-winning well-being program
- Potential short-term or annual bonuses
- Potential long-term incentives
- On-the-spot recognition
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