Customer Care Specialist
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Job Description
Customer Care Specialist supporting learners and tutors on Preply’s global online language-learning marketplace. Resolving issues through live chat, email, and social channels.
Responsibilities:
- Answer customers’ questions and resolve issues they may face
- Identify problem areas and flag them to the concerned team
- Ensure customer satisfaction
- Collect and track user feedback
- Work closely with product teams to resolve issues and share customer feedback
- Guide and support Preply users as a true Customer Advocate
Requirements:
- Previous experience providing support through live chats
- Fluency in English
- Strong technical and analytical skills
- Ability to provide proactive and innovative solutions
- Outstanding written and verbal skills
- Ability to understand customers’ needs
- Ability to work in teams
- Customer-centric, empathetic mindset with excellent listening skills
- Ability to focus on priorities and create simple solutions for fast results
- Passion for learning and desire for self-improvement
- Computer with i5 or i7 processor, 16GB RAM, and 256GB SSD
- Internet connection of at least 30mbps
- Availability for rotating morning, afternoon, evening, weekend, and night shifts
- Continuous attendance required during the first 3 months of onboarding and training, with no planned time off except emergencies
Benefits:
- Monthly rotating schedule with 9-hour shifts and at least 11 hours between shifts
- Professional development support from trainers during and after onboarding
- No calls; written communication via chats, emails, and social channels
- Dynamic environment, fast pace, reasonable goals, and clear KPIs
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