Customer Care Specialist I – Bilingual Contract
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Job Description
Customer Care Specialist I assisting clients and customers via phone, email, or chat while providing excellent customer service and resolving issues effectively.
Responsibilities:
- Handle inbound and outbound calls based on your assignment.
- Successfully complete training and stay updated with ongoing learning.
- Enter and manage orders, handle cancellations/changes, and request reprints or credits.
- Ensure security and privacy for every interaction.
- Accurately enter data and ensure smooth follow-up processes.
- Monitor individual performance and contribute to team success.
- Participate in outbound calls as needed to meet client objectives.
- Support team and company goals while maintaining a professional and secure work environment.
Requirements:
- High School Diploma/GED required
- 0-2 years experience
- Customer service, banking, or retail experience is a plus
- Strong multitasking abilities
- Attention to detail
- Excellent communication & interpersonal skills
- Basic computer knowledge
- Willingness to learn & grow with ongoing training
- Must take & pass bilingual assessment
Benefits:
- medical coverage
- dental coverage
- vision coverage
- 401K
- generous PTO allowance
- life insurance
- employee assistance program
- pet insurance
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