Customer Care Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Care Specialist managing healthcare orders, physician outreach, and patient support for Veracyte, a global cancer diagnostics company. Analyzing customer trends and collaborating with Sales, Laboratory, and Billing teams.
Responsibilities:
- Manage and monitor orders and cases from submission to completion
- Ensure timely resolutions and clear communication with customers
- Perform outbound communication with physician offices by phone, fax, email, and other channels to resolve order issues
- Address inbound calls, resolve customer inquiries, and provide comprehensive support
- Collaborate with Sales to anticipate customer needs, drive growth, and enhance customer retention
- Collect and analyze customer feedback and trends
- Develop actionable strategies for continuous improvement and share insights with relevant teams
Requirements:
- A bachelor's degree (B.A. or B.S.) is preferred; relevant experience may be considered in lieu of the education preference
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred
- Understanding of effective order and case management practices
- Familiarity with CRM tools, preferably Salesforce
- Strong organizational and time-management skills
- Analytical skills to evaluate data, trends, and customer feedback
- Strong interpersonal skills, including active listening, empathy, and problem-solving
- Proven success in managing orders and cases with high-performance outcomes
- Flexibility to adapt to evolving business needs and industry trends
- Expertise in partnering with a Sales team to drive growth and customer retention
- Must demonstrate or acquire a comprehensive understanding of PHI protection
- Must adhere to HIPAA compliance standards and established laboratory procedures
Benefits:
- Competitive compensation and benefits
- Additional discretionary bonuses/incentives may be available
- Restricted stock units may be available
- Career opportunities
- Inclusive workforce and workplace
Similar Jobs
Customer Service Incident Coordinator, Croatian Speaking
Customer Service Incident Coordinator supporting UK customers affected by identity theft, fraud, and data breaches. Coordinating case resolution with customers, clients, and specialist teams.
Customer Care Specialist – Email, Chat and Voice
Customer Care Specialist resolving phone, email, and chat issues for UA Brands’ medical and culinary apparel customers. Handling orders, billing, refunds, troubleshooting, and service metrics.
Customer Service Expert, English B2
Customer Service Representative supporting Teleperformance customers from home in Bogotá. Resolving inquiries and delivering friendly, effective solutions in English and Spanish.
Customer Support Specialist
Customer support specialist for Pizza Lucé, a Minneapolis restaurant brand, handling remote customer orders, deliveries, complaints, and menu questions. Resolving issues across phone, email, and live chat.
Bilingual Client Support Agent
Remote bilingual client support agent serving OneTouch Direct’s customers. Handling phone, email, and chat inquiries in English and Spanish while resolving issues.
Bilingual Customer Care Specialist, English & Spanish
Bilingual customer care specialist supporting U.S. customers of specialty medical and culinary apparel brands. Resolving orders, shipping, billing, returns, and product inquiries remotely from Costa Rica.
Bilingual Customer Service Associate
Bilingual Customer Service Representative handling customer inquiries and complaints for DATAMARK. Providing phone, email, and chat support in English and Spanish.
Bilingual Customer Service Representative
Bilingual customer service representative answering calls, taking messages, and scheduling appointments for AnswerHero’s business clients. Providing warm English- and Spanish-language support remotely.
Customer Service and Sales Assistant – Italian Culinary Arts Courses
Assistente remoto atendendo alunos e interessados em cursos presenciais e online de culinária italiana. Suporte via WhatsApp e Instagram para orientar inscrições e converter matrículas.
Customer Service, Sales Administration Assistant
Remote customer service assistant supporting an Australian hospitality supplier. Handling calls, orders, customer follow-ups, sales administration and MYOB invoicing.
Customer Service, Call Center
Member Experience Advocate handling calls, virtual teller sessions, and banking inquiries for GTE Financial, a credit union. Resolving member needs while ensuring regulatory compliance and strong service.
Customer Service Representative, Bilingual – Spanish Required
Remote bilingual Spanish Member Experience Advocate for GTE Financial credit union. Handling member calls, banking inquiries, virtual teller sessions, and product referrals.
Customer Service Representative – Bilingual Spanish
Member Experience Advocate handling bilingual Spanish member support for GTE Financial credit union. Resolving account inquiries, virtual teller sessions, and product referrals remotely in Arizona.
Atención al Cliente y Ventas
Agente remoto de atención al cliente y ventas para Konecta, conectando empresas con sus clientes. Gestionando consultas y ventas desde casa.
Atencion al Cliente, Turno PM - Con y Sin Experiencia
Asesor de atención al cliente remoto para MDY, empresa BPO de telecomunicaciones. Gestión de consultas en turno tarde, con capacitación pagada y sin experiencia requerida.
Customer Service Representative
Remote customer service representative handling inbound and outbound warranty calls for SilverRock. Educating automotive customers, resolving conflicts, and delivering high-quality service.
Customer Support Specialist, English & Spanish Speaking
Customer Support Specialist assisting English- and Spanish-speaking users for Torrero’s global iGaming platform. Resolving live-chat issues, reporting malfunctions, and sharing customer feedback with cross-functional teams.
Customer Support, French Speaker
French-speaking customer support for a global payments leader, handling card and payment queries remotely from Greece. Managing phone, chat, email, CRM, and later social media cases.
N1 Customer Service and Support Assistant, Telecom
Assistente remoto de suporte N1 para clientes premium e corporativos da Brasil Tecpar. Diagnóstico de conectividade, encaminhamento de chamados e cumprimento de SLAs.
Bilingual Customer Service Agent
Agent service clientèle à distance pour Loto-Québec, soutenant les joueurs par téléphone et clavardage. Assistance aux comptes, transactions, produits et jeu responsable.