Customer Education Consultant

Posted 2hrs ago

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Job Description

As a Customer Education Consultant, you'll develop and deliver training programs for customer success. Motive empowers operations professionals with innovative tools for efficiency.

Responsibilities:

  • Lead the end-to-end process of developing customized and impactful training plans
  • Serve as a primary facilitator for customer-facing training across a variety of formats
  • Partner with enablement teams to streamline processes, share best practices
  • Apply expertise in instructional design to conduct thorough needs analyses
  • Engage in close collaboration with our dedicated Customer Education Specialists

Requirements:

  • A minimum of 5 years of hands-on instructional design experience
  • Proven and demonstrable experience in facilitating both virtual and/or classroom-based training sessions
  • Strong theoretical and practical understanding of various learning theories
  • Proficiency with industry-standard eLearning and content authoring tools
  • Excellent time management and organizational abilities
  • Willingness and ability to travel up to 40% for onsite delivery

Benefits:

  • health, pharmacy, optical and dental care benefits
  • paid time off
  • sick time off
  • short term and long term disability coverage
  • life insurance
  • 401k contribution