Customer Experience Associate, Mental Health
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Job Description
Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental health intake process. Coordinating therapist matching and providing compassionate patient support.
Responsibilities:
- Serve as the first voice patients or their families hear when reaching out to Sailor Health
- Guide older adults and caregivers through the intake process
- Provide patient support, care coordination, and emotional guidance
- Match new patients with the right therapist
- Help patients feel confident and understood throughout their journey into care
- Juggle multiple patients at different stages and ensure tasks do not fall through the cracks
- Take initiative and help shape key processes
Requirements:
- Based in Canada
- Empathetic and clear communicator
- Highly organized and detail-oriented
- Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
- Interest in mental health and healthcare access
- Experience is welcome but not required; healthcare, customer service, or administrative support experience is relevant
- Comfortable working Eastern Time Zone hours
- Willingness to work one of the listed shifts
Benefits:
- Remote work flexibility
- Growth and ownership opportunities
- Collaborative, purpose-driven remote-first team
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