Customer Experience Associate, Mental Health
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Job Description
Customer Experience Associate guiding older adults and caregivers through the mental health intake process. Ensuring warm support and effective care navigation while working remotely in Canada.
Responsibilities:
- Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
- Ensure patients feel supported every step of the way.
- Help each new patient navigate their journey into care.
- Match patients with the right therapist for their needs.
Requirements:
- Empathetic and clear communicator.
- Highly organized and detail-oriented.
- Tech-comfortable.
- Mission-aligned.
- Experience welcome, not required.
Benefits:
- Help bring life-changing care to a population that’s too often overlooked.
- Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Your work helps older adults and their families feel seen, supported, and cared for.
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