Customer Experience Associate
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Job Description
Customer Experience Associate supporting Home Chef meal-kit customers across phone, email, and chat. Handling account updates, ticket resolution, and customer issue trend analysis.
Responsibilities:
- Respond to customer issues, complaints, and inquiries via phone, email, and chat
- Handle account updates and assist customers with platform use
- Document incidents via live support channels
- Work directly with customers via chat, phone, and email
- Participate in ticket handling on voice, email, and chat channels
- Handle up to 24 hours per week on the phone channel, up to 10 hours per week on the email channel, and up to 12 hours per week on the chat channel
- Attend daily/weekly team meetings and stand-ups
- Identify trends in customer inquiries
- Research and resolve complicated issues
- Contribute to root-cause analysis of bugs, operational misses, and service disruptions
- Adapt daily ticket-handling activities to business needs
Requirements:
- Prior experience in Customer Support or related positions (restaurants, retail, etc.)
- General high school degree, or equivalent
- Positive attitude in regards to customer communication, as well as team collaboration.
- Solid communication skills – both verbal and written
- Fledgling analysis skills - understands how to spot trends and research common themes
- Can type a minimum 50 wpm
- Availability to attend the entirety of the 3-week training, Monday - Friday 9:00am to 5:30p CST
- Availability to work Monday - Friday from 10:00am - 6:30pm CST
Benefits:
- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
- Medical, dental, vision, life and disability insurance available
- Paid holidays, sick time and vacation time
- 401k program
- Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses
- Healthcare coverage
- 401k match
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