Customer Experience Coordinator
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Job Description
Customer Experience Coordinator responsible for educating customers on moving-related services. Liaising with clients and ensuring exceptional customer service during the moving process.
Responsibilities:
- This position is responsible for counseling and educating the customer on all moving-related service needs
- Perform introductory and pre-move counseling call meeting the client’s SLA
- Manage the day-to-day customer service needs of all customers and clients
- Provide clear communication, both verbal and written to all customers and clients
- Analyze survey results to identify items outside of the client policy and communicate those with the customer
- Ensure proper COD collection is obtained for overages
- Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s
Requirements:
- High School diploma (bachelor’s degree preferred)
- Two years experience in relocation or closely related customer service industry preferred
- Type 40-50 WPM
- Proficiency in Microsoft Office
Benefits:
- A competitive wage with a comprehensive benefits package
- 401(k) plan with company matching
- Weekly pay for hourly-paid employees
- Biweekly pay for salaried employees
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
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