Customer Marketing Manager
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Job Description
Customer Marketing Manager driving onboarding, expansion, and renewal programs for PDQ’s device-management software. Owning campaigns, events, analytics, and customer advocacy initiatives.
Responsibilities:
- Develop, implement, and optimize customer marketing programs, including cross-sell campaigns and onboarding efforts
- Partner with email marketing, content marketing, and product marketing teams to develop and deploy targeted campaigns
- Facilitate and host customer marketing events in collaboration with sales and technical product experts
- Report on program performance and provide insights to senior leadership for planning and prioritization
- Build, maintain, and present KPI performance reports regularly and on time
- Drive experimentation with new customer marketing opportunities and tactics based on competitive and audience research
- Collaborate with broader marketing teams on go-to-market launches and customer communications
- Analyze data, including product usage, to understand customer pain points and engagement and recommend improvements
- Drive onboarding, expansion, and renewal efforts across PDQ’s product suite
- Contribute to customer retention and revenue growth
Requirements:
- 5+ years of marketing experience
- Previous experience driving successful customer marketing programs
- Positive attitude and a passion for problem-solving
- Experience managing and executing customer marketing campaigns across parts of the customer journey
- Strong knowledge of customer marketing principles and tools
- Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates
- Working analytical skills with the ability to interpret data and inform data-driven decisions
- Demonstrated ability to collaborate across teams and drive results in a fast-paced environment
- Must reside in one of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI
- Most full-time roles do not qualify for employment visa sponsorship, including H-1B sponsorship
Benefits:
- 4-Day Work Week
- Equity Participation
- Managers who champion professional development
- 100% Premium Coverage for medical, dental and vision for you and your dependents
- 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
- Company Match of the first 6% of your employee deferrals
- Flexible Paid Time Off Policy
- Health Savings Account (HSA) and wellness incentives
- Quarterly Company Values Award (team member nominated)
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