Customer Operations Automation Lead
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Job Description
Customer Operations Automation Lead at Contour Education building AI automation for multiple customer inboxes. Focusing on efficiency improvements through automation and AI in customer operations.
Responsibilities:
- Build the automation layer for six inboxes.
- Set up the system that handles routine volume on its own.
- Build the knowledge base behind the AI responses.
- Own the tooling decisions and metrics related to AI interactions.
- Make humans and AI work together effectively.
Requirements:
- Independent, inside frameworks.
- Obsessed with metrics.
- Relentlessly resourceful with your own time.
- Ability to build a knowledge base an AI agent can answer from.
- Configure AI agents, chatbots, and automated routing.
- Track deflection rates and push them up over time.
- Operator mindset with a focus on building systems to manage repetitive queries.
- Hands-on approach, able to write and fix knowledge base articles, chatbot responses, and test flows.
Benefits:
- Senior technical compensation, with real flexibility for an exceptional builder.
- We pay well for someone who can genuinely ship this.
- Whether you want a salary or a contract day rate, we will work with what suits you.
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