Customer Operations Specialist – Contract
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Job Description
Customer Operations Specialist supporting OpenTable’s restaurant-booking operations in the Philippines. Managing account data, operational reports, quality audits, and process improvements for international customers.
Responsibilities:
- Provide end-to-end operational and administrative support for the international customer base.
- Manage configuration setups and maintain high-quality account data.
- Conduct continuous quality assurance checks, data audits, and record validations across restaurant, hotel, customer, and group accounts.
- Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates.
- Identify process bottlenecks and implement operational enhancements using AI and automation tools.
- Collaborate cross-functionally on business projects, team documentation, and process development and communication.
- Identify and resolve data discrepancies with relevant teams.
- Provide administrative support through data entry, documentation, and routine tasks.
- Manage competing priorities and ensure deliverables meet quality standards and deadlines.
Requirements:
- 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.
- Experience managing data entry, maintaining customer records, and using CRM or administrative software systems.
- Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail.
- Strong written and verbal communication skills with a track record of effective stakeholder collaboration.
- Proficiency using Microsoft Office or Google Workspace suite.
- Preferred: Experience in the restaurant, hospitality, or SaaS technology industry.
- Preferred: Prior background onboarding customers, delivering software training, or conducting quality assurance audits.
- Preferred: Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com.
- Preferred: Familiarity with reporting tools, data analysis, and promotion creation systems.
- Preferred: Familiarity with OpenTable products and restaurant operational workflows.
Benefits:
- Benefits of this role will be discussed during the interview process.
- Schedule tailored to accommodate a global workforce operating across multiple time zones
- OpenTable will abide by and consider local laws and regulations
- Accommodations and support available during the application, interview, or on-the-job process
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