Customer Relationship Specialist I – Customer Service, Mobile Phone Insurance
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Job Description
Customer service specialist for Atento, a BPO and business-transformation company. Handling inbound support for mobile-insurance customers through phone and service systems.
Responsibilities:
- Handle inbound customer calls to identify the needs of customers of a mobile technology insurance provider, answer questions, and resolve requests
- Identify customer needs and provide practical, objective solutions in accordance with product and/or service procedures
- Handle different types of situations raised by customers during each interaction
- Use systems to record and process customer service interactions
- Demonstrate empathy in every customer interaction
Requirements:
- Be at least 18 years old
- Have completed high school
- Knowledge of Microsoft Office
- Interest in mobile technology (cell phones)
- Be available for in-person training at Atento’s Santana location
- Have easy access to the South Zone of São Paulo
Benefits:
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities / babysitting assistance / school transportation assistance
- Work-from-home allowance
- Product discounts
- Dental insurance
- Family health insurance
- Pet insurance
- Discounts at gyms and on sports activities
- Educational partnerships with course discounts
- Career development plan
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