Customer Service Advisor
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Job Description
Customer Support Agent supporting German restaurant partners by phone, email, and chat. Resolving order, menu, payment, and website issues for OrderYOYO’s online ordering platform.
Responsibilities:
- Support our restaurant partners by phone, email, and chat
- Respond to inquiries and proactively assist restaurant partners
- Handle administrative tasks such as menu updates, financial queries, holiday arrangements, and troubleshooting issues in the app or on the website
- Support other internal teams
- Handle email inquiries about delivery areas and fees, new images, canceled orders, and upcoming promotions
- Build strong customer relationships and consistently deliver excellent service
- Resolve issues with the goal of achieving first-contact resolution
Requirements:
- You are confident and enjoy speaking with people and helping them
- Goal-oriented—you are motivated to achieve bonus targets
- A solution-focused mindset and the drive to deliver results
- Personality and energy—we love enthusiasm!
- Customer service experience is an advantage, but not required
- Full training and support will be provided
Benefits:
- Genuine opportunities for training, development, and career progression
- A social and vibrant working environment
- Regular team events, including two major annual celebrations
- Casual dress code
- Comprehensive training and support
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