Customer Service Advocate I
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Job Description
Customer service advocate resolving customer inquiries for BlueCross BlueShield of South Carolina. Researching issues, documenting complaints, and coordinating resolutions remotely across the USA.
Responsibilities:
- Provide prompt, accurate, thorough, and courteous responses to customer inquiries
- Respond to telephone, written, web, or walk-in inquiries and accurately document them
- Initiate or process adjustments and perform research to resolve inquiries
- Coordinate with other departments to resolve problems
- Respond to, research, and assist with priority inquiries and special projects
- Provide management with feedback regarding customer problems, questions, and needs
- Maintain accurate records of complaints and customer comments and recommend changes
- Follow through on complaints until resolved or report them to management as needed
- Maintain knowledge of quality work instructions and company policies
- Assist with process improvements by recommending changes in procedures and techniques
- Maintain departmental productivity, quality, and timeliness standards
- Identify and report or refer suspected fraudulent activities and system errors to appropriate departments
Requirements:
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- Basic computer operating skills
- Standard office equipment
- Preferred: Associate Degree
- Preferred: 2 years of customer service or call center experience
- Preferred: Knowledge of word processing, spreadsheet, and database software
- Full-time availability, 40 hours/week, Monday-Friday
- Ability to work training hours of 7:30am-4pm CST for six weeks and normal hours of 8:30-5pm CST
Benefits:
- Subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
- Diverse and inclusive workplace
- Reasonable accommodations for individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs
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