Customer Service Agent, French
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Job Description
Customer Service Agent supporting Fever’s live-entertainment platform from Brazil. Resolving customer inquiries in French, Spanish, or English across email, phone, and social media.
Responsibilities:
- Provide customer service by email, phone, or social media to resolve incidents
- Manage incoming calls, chats, and customer service inquiries
- Provide accurate, valid, and complete information using appropriate methods and tools
- Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Engage customers proactively
- Perform parallel work for the Operations Department when incident resolutions are not constant
- Work 08:00–17:00, five days per week, with a one-hour break
Requirements:
- Previous experience in User Support or Customer Service positions is highly valuable
- Previous experience using Zendesk is preferred
- High French level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks
- Good communication and interpersonal skills
- Solution-oriented and reliable
- Detail-oriented with excellent time-management skills
- Flexible and able to adapt quickly
- Decisive and organized
- Candidates must reside in Brazil
Benefits:
- Home office (100% remote position)
- Great work environment with a young, international team of talented people to work with
- 40% discount on all Fever events and experiences
- Health, Dental and Life Insurance
- Gympass Membership
- Meal allowance
- Transport allowance
- Spanish Lessons
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