Customer Service Assistant – Position Reserved for Candidates with Disabilities
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Job Description
Assistente de Atendimento ao Cliente na Asaas, oferecendo suporte via chat, telefone e e-mail. Resolvendo problemas e maximizando o uso de ferramentas da empresa.
Responsibilities:
- Respond to customers via chat, phone, and email to understand their needs and the needs of the business, and to promote optimal use of Asaas
- Resolve customer issues and take responsibility for the accuracy of information provided
- Work responsibly to meet assigned targets
- Prioritize tasks and meet service completion deadlines
Requirements:
- High school diploma
- Previous customer service experience
- Strong verbal and written communication skills
- Comfortable with technology (laptops/notebooks, spreadsheets, internal systems, and Google Workspace tools)
- Basic knowledge of banking/payment topics (payment methods, receivables anticipation/advances, and invoices)
Benefits:
- Medical and dental insurance with no co-pay
- Life insurance
- Medication allowance
- Wellness subsidy for physical activities
- Financial wellness support through Neon
- Four free monthly sessions with a therapist or nutritionist
- Free meals at headquarters
- Childcare assistance
- Parental support program
- Enhanced maternity and paternity leave
- In-house training platform
- Education subsidy covering 70% of tuition for degree programs and language courses
- Home office allowance
- Work equipment provided
- Furniture allowance
- Partnerships with coworking spaces
- Birthday day off
- Happy hour allowance
- Referral bonus for new hires
- Annual performance-based bonus
- Stock option plan
- Casual, relaxed work environment with no dress code
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