Customer Service Associate I, Bilingual
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Job Description
Bilingual customer service associate handling patient billing calls for Intermountain Health. Collecting payments, arranging plans and resolving inquiries remotely.
Responsibilities:
- Handle inbound and outbound calls assisting patients with billing inquiries, complaints and requests
- Use knowledge of the Revenue Service Organization to provide accurate information and resolve issues
- Provide coverage for incoming calls and inquiries
- Use computer systems to resolve patient billing questions and document interactions
- Resolve patient inquiries and complaints by phone or electronic methods
- Collect payments, establish payment plans and educate patients about financial assistance programs
- Meet productivity and quality measures, including first-contact resolution goals
- Promote Intermountain Health’s mission, vision and values and follow service behavior standards
Requirements:
- Demonstrated experience in customer service, collections or a call center environment
- Bilingual certification through Alta Language Testing
- Basic computer skills
- Knowledge of excellent customer service behaviors
- Microsoft Office
- Communication, adaptability, organizational, negotiation, problem-solving and conflict-resolution skills
- Healthcare billing knowledge
- Schedule availability Monday–Friday, 8:30am–5:00pm Mountain Time
- Must not reside or plan to reside in California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Virginia or Washington
- Colorado remote caregivers must have an assigned Intermountain facility or service area based in Colorado
- Video interview through Microsoft Teams required, with potential onsite interviews and meetings
Benefits:
- Generous benefits package covering programs for wellness and well-being
- Remote work options where approved and stated
- Company equipment and remote-work support subject to policy
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