Customer Service Professional – Multiple Client Programs
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Job Description
Remote customer service representative handling inbound and outbound calls for multiple clients. Entering customer information, resolving concerns, and meeting performance metrics from home.
Responsibilities:
- Handle inbound and outbound calls to support customers of various clients
- Provide excellent customer service, addressing questions and concerns
- Accurately enter information into the database
- Follow up with customers as needed to ensure satisfaction
- Meet and exceed performance metrics to qualify for advancement opportunities
Requirements:
- High school diploma or equivalent
- Strong verbal communication skills
- Reliable internet connection and a quiet workspace
- Basic computer skills (Microsoft Office proficiency)
- Ability to work flexible hours, including evenings and weekends (set your own schedule)
- Windows 11 desktop or laptop
- Minimum 16 GB RAM
- No Chromebooks or Apple devices
- Dual monitors recommended (not required at application)
- USB noise-canceling headset (not required at application)
Benefits:
- Fully remote position – work from anywhere
- Flexible self-scheduling
- Advancement opportunities based on performance
- Supportive team environment
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