Customer Service Representative, Bilingüe Inglés B2/C1
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Job Description
Customer Service Representative offering support to US personal injury clients. Must handle client communication and service coordination while working remotely.
Responsibilities:
- Brindar atención y soporte a clientes durante todo el proceso de servicio.
- Coordinar citas, entregas, solicitudes y seguimiento de servicios.
- Mantener comunicación constante con clientes, abogados, proveedores de salud y equipos internos.
- Actualizar y gestionar información de clientes y casos de manera organizada y precisa.
- Dar seguimiento a documentación y solicitudes para garantizar una experiencia excepcional al cliente.
Requirements:
- Inglés avanzado (B2/C1) conversacional y escrito.
- Mínimo 1 año de experiencia en Customer Service, Call Center, Client Support o roles similares.
- Excelentes habilidades de comunicación y atención al cliente.
- Capacidad para gestionar múltiples tareas y realizar seguimiento de procesos.
- Experiencia en el sector legal, médico o de gestión de casos (deseable).
Benefits:
- Modalidad: Remoto
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