Customer Service Representative
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Job Description
Customer Service Representative managing healthcare orders, inquiries, pricing, and complaints for Solventum Canada. Bilingual support through delivery using ERP systems and customer-service expertise.
Responsibilities:
- Handle order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues
- Communicate clearly and professionally with external customers and internal Solventum personnel by telephone and/or written correspondence
- Manage worklists, including raising internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing issues
- Apply systematic problem solving to material information records and master data monitoring
- Manage the customer order process from entry to delivery
- Develop and lead improvements and/or solutions to work processes and tools
- Handle non-routine and difficult inquiries using differing techniques and methods to develop solutions for complex issues
Requirements:
- Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government or military environment
- OR HS Diploma AND 6 (six) years of customer service experience in a private, public, government or military environment
- Bilingual French & English
- Previous/current Healthcare Customer Service Experience
- ERP system experience required
- Experienced with cross-functional project leadership preferred
- Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
- Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
- Must be legally authorized to work in country of employment without sponsorship for employment visa status
Benefits:
- Additional compensation components (e.g., incentive programs) may be available
- Comprehensive suite of benefits available to employees in Canada
- Accommodation available on request for candidates with disabilities
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