Customer Service Representative, Commercial Auto Insurance
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Job Description
Customer Service Representative at Amynta Group assisting insurance agents via phone, email, and chat. Managing inquiries and policy support in a remote role.
Responsibilities:
- Provide routine customer service and policy support to agents and carriers
- Communicate with agents and carriers via multiple channels
- Research and resolve customer inquiries according to service standards
- Maintain working knowledge of products, services, and promotions
- Review and process applications and documentation for policy issuance
- Organize and maintain policy files
- Collaborate with team and cross-functional partners to ensure timely work completion
Requirements:
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to evaluate policy information and resolve issues
- Proficiency in Microsoft Office
- Ability to troubleshoot basic issues with equipment
- Remote-ready mindset: self-motivated and organized
- Must be able to manage priorities independently
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Company holidays
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