Customer Service Representative
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Job Description
Remote New York customer service representative answering insurance questions and resolving coverage, claims, cost, and billing issues. Maintaining client records and processing policy transactions for One80 Intermediaries, a global insurance distribution platform.
Responsibilities:
- Answer questions and resolve problems initiated by insureds and carriers via telephone, mail, and e-mail
- Research or refer coverage, claims, cost, and billing questions to resolve them
- Contribute to business retention efforts
- Provide excellent customer service via phone to clients
- Maintain accurate customer service history notes regarding client calls and changes to benefits and policies
- Assist with processing client requests received via mail, fax, and email
- Update and maintain customer records in the administration system
- Process and analyze new business and policy transactions
- Correct company records to adjust errors
- Mail specified forms and route completed forms for processing
Requirements:
- High School diploma or General Education degree (GED)
- 1-2 years of relevant customer service and/or call center experience
- Previous experience in the insurance, healthcare, or similar industry is highly desired
- Proficient PC user skills with MS Word, Outlook, Excel, and other computer software programs
- Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required
Benefits:
- Equal opportunity workplace
- Collaborative environment
- Commitment to local communities
- Culture built on integrity, superior capabilities and grit
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