Customer Service Representative
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Job Description
Call Center Representative handling customer inquiries for Precision Pipeline Solutions. Providing customer support and resolving issues while working from home in New York.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements:
- Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps
- You can connect to your internet provider's service with a hard-wired connection?
- You able to provide a professional setting while working that is free from noise or distraction?
- Education: High school or equivalent (Required)
- Experience: Customer service: 3 years (Required)
- Call center: 3 years (Required)
- Data entry: 1 year (Required)
- Administrative: 1 year (Required)
- English (Required)
Benefits:
- 100% Paid training
- Work From Home
- Medical, Dental & Vision Insurance
- 401k with company match
- 9 Paid Holidays
- Paid time off
- Sick Time
- $750 Referral Bonus Program
- Voluntary Short/Long Term Disability
- Voluntary Life Insurance
- Employee assistance program
- Health savings account
- Tuition reimbursement
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