Customer Service Representative – Retention, Commercial Call Center
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Job Description
Operador de retenção remoto no Carrefour, maior varejista do Brasil. Atendimento receptivo, negociação de objeções e manutenção de clientes na base.
Responsibilities:
- Handle inbound voice calls for customer retention
- Identify and understand customers’ needs in order to offer personalized solutions
- Overcome objections and negotiate alternatives to retain customers
- Record all interactions in the customer service system
- Work toward retention and customer service quality targets
- Follow company procedures and policies
Requirements:
- High school diploma
- Availability to work a 6-on, 1-off schedule (Monday to Saturday)
- Workday: 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps and a wired network connection for desktop use
- Strong argumentation and negotiation skills
- Good verbal and written communication skills
- Basic knowledge of computers and customer service systems
- Proactive attitude and a desire to make a difference
- Ability to work as part of a team and develop creative solutions to delight customers
- Results-oriented mindset
- Previous retention experience is a plus
- Preferred professional experience: Less than 1 year
Benefits:
- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment provided – desktop computer
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured development program and career path
- Inclusive and respectful work environment
- Life insurance
- Discount on the Carrefour card for purchases at Carrefour stores
- Optical reimbursement
- Sesc partnership
- Transportation allowance
- TotalPass
- Pharmacy benefit
- Incentive campaigns and awards
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