Customer Service Representative
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Job Description
Virtual receptionist answering inbound and outbound calls for AnswerAide, a 24/7 telephone answering and customer service outsourcing provider. Scheduling appointments, processing orders, and documenting messages.
Responsibilities:
- Receive inbound calls and place outbound calls
- Listen attentively and collect customer data
- Provide basic information about services and support
- Take accurate notes and detailed messages
- Speak clearly on the phone while documenting information
- Schedule customer appointments
- Process orders and payments
- Document and report all calls to the appropriate business
- Provide professional, high-quality customer service as a virtual receptionist
Requirements:
- Resident of AL, FL, GA, or TX
- Ability to type 40+ words per minute with minimal errors
- Ability to follow instructions
- Ability to multitask while talking, typing, and following scripting verbatim
- Strong customer service skills
- Strong computer skills
- Bilingual ability is a plus, but not required
- PC with Windows 11
- Minimum 8 GB RAM
- Minimum 100 GB available hard-drive space
- PC less than three years old
- High-speed internet with at least 50 Mbps download speed and low latency
- No wireless, cellular, satellite, or Wi-Fi internet connections
- Excellent verbal and written communication skills
- Professionalism and a clear speaking voice on the phone
- Good time management
- Upbeat, enthusiastic, and friendly personality
- Detail-oriented
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Paid time off (PTO)
- Customer service training
- Positive work environment
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