Customer Service Representative
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Job Description
Remote customer service representative supporting UnityBPO’s healthcare clients and patients. Guiding users through portals, scheduling, account access, and non-clinical technical issues.
Responsibilities:
- Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets to appropriate internal teams as needed
- Accurately document every call
- Deliver outstanding customer service through clear communication, patience, and empathy
- Assist patients with questions about healthcare portals, scheduling, account access, and other non-clinical needs
- Guide patients through healthcare applications so they can access care and information
- Support patients and healthcare teams through technology
Requirements:
- Must reside in New Mexico, Texas, Oklahoma, or Arizona
- Must be available Monday through Friday and/or weekends, with shifts scheduled between 6 AM and 9 PM MST
- High School diploma or GED (or equivalent experience)
- Must have a hard-wired connection to the router
- Previous experience in a customer service or technical support role
- Previous call center experience
- Basic knowledge of PC operations and desktop applications
- Excellent verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Ability to maintain a calm, professional demeanor in challenging situations
- Adaptability and self-motivation in a remote work setting
- Strong customer empathy, patience, and commitment to high-quality service
- Preferred but not required: Experience with My Pres and My Chart
- Preferred but not required: Familiarity with medical terminology
- Preferred but not required: Experience working in Electronic Health Record (EHR) systems
- Must complete a Speedtest by Ookla speed test and submit a screenshot of upload and download speeds
- PC must be connected to the router using an Ethernet connection
- Satellite internet is not supported
Benefits:
- Ongoing training
- Support for pursuing certifications
- Employer-paid technical certifications
- Career development opportunities
- Remote work from home
- Inclusive culture
- Leadership access, including the CEO
- Supportive environment
- Equal opportunity employment
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