Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Customer Service Representative supporting Moen consumers with product troubleshooting, installation guidance, and warranty decisions. Delivering empathetic service through systems-based issue resolution.
Responsibilities:
- Serve as the voice of Moen for product, installation, warranty, and product concern inquiries
- Provide world-class customer service to consumers
- Complete over 200 hours of paid virtual product training
- Work with a tenured teammate during onboarding to prepare for success
- Troubleshoot customer issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes
- Make warranty decisions, including replacement or next steps, according to Moen standards
- Search multiple systems and knowledge bases for answers
- Document every customer interaction accurately
- Deliver clear, accurate, and human customer experiences
- Build product knowledge and improve troubleshooting capabilities over time
Requirements:
- High school diploma or GED, or a passing score on the stated assessment; diploma or GED needed for advancement
- Clear, confident communication and active listening
- Empathy, patience, and sound judgment
- Problem-solving skills and ability to work across several systems accurately
- Basic computer skills and willingness to learn new systems and products
- Experience in customer service, call centers, retail, hospitality, or technical support preferred
- Experience in high-volume, metric-driven environments preferred
- De-escalation and service recovery skills preferred
- Familiarity with CRM systems or knowledge bases preferred
- Ability to work Monday through Friday on 8-hour shifts during specified Eastern Time hours
Benefits:
- Comprehensive health plans
- Market-leading 401(k) program with a company contribution
- Product discounts
- Flexible time off benefits, including half-day summer Fridays per policy
- Inclusive fertility / adoption benefits
- Employee Resource Groups (ERGs)
- Career and professional growth opportunities
- Overtime possibility
- Medical, dental, and vision coverage from day one
- Monthly and annual bonus opportunities
- Paid time off from day one
- Tuition reimbursement
- 401(k) with company match up to 3%
- Profit sharing
- Company-provided equipment
Similar Jobs
Customer Service Manager
Customer Success Manager helping Kenect’s AI texting and reputation platform retain large-market customers. Driving adoption, renewals, upsells, training, and executive business reviews.
Customer Service Support Representative
Remote customer service representative supporting Labcorp’s diagnostic testing operations. Handling patient results, laboratory inquiries, CRM records, and technical issues for healthcare clients.
Customer Experience Associate
Customer Experience Associate supporting Hawaii healthcare members and providers for Magellan. Handling benefits inquiries, intake documentation, referrals, and crisis-call responses.
Strategic Customer Experience & Success Programs Manager
Customer Success programs manager scaling onboarding, health scoring, and retention systems. Improving enterprise customer outcomes at n8n, an open AI workflow orchestration platform.
Customer Service Representative
Remote customer service representative supporting Moen consumers with product, installation, and warranty questions. Troubleshooting issues and guiding customers through accurate solutions.
Customer Service Representative
Remote Customer Service Representative supporting Moen consumers with product troubleshooting, installation guidance, and warranty decisions. Providing customer service for Fortune Brands Innovations’ Moen brand.
Customer Service Representative
Remote Associate Product Consultant supporting Moen customers with product, installation, and warranty questions. Troubleshooting issues and guiding consumers through clear solutions.
Customer Service Representative
Remote customer service representative supporting Moen consumers with product, installation, and warranty questions. Troubleshooting issues and guiding customers through clear solutions.
Customer Service Representative
Remote Associate Product Consultant serving as Moen’s customer-facing product expert. Troubleshooting installation and warranty issues while guiding consumers through accurate solutions.
Director, Communications, Operations, Customer Service
Senior communications director shaping global Operations and Customer Service communications at Avantor. Advising executives, leading transformation, crisis preparedness, and associate engagement.
Fund Operations, Underwriting Support Specialist
Remote specialist analyzing insurance records and supporting underwriting decisions. Managing policy onboarding, payments, data quality, and investor reporting for longevity funds.
Login-out/Sample Management Staff, Customer Service, Hardline
Sample management staff handling laboratory testing samples for Eurofins’ scientific testing services. Managing eLims records, storage, transfers, and customer-service coordination.
Player Support Agent, German
Freelance German Player Support Agent assisting players across global video game communities. Handling tickets, investigations, escalations, and support reporting remotely.
Player Support Agent, German
German Player Support Agent supporting players across games, platforms, and communities for TransPerfect’s global gaming support operations. Handling tickets, investigations, escalations, and player experience targets.
Customer Care Representative
Customer Care Wizard supporting SolarBalls fans with orders, shipping, and ticket resolution. Managing Shopify support and fulfilment coordination for Telos Media’s e-commerce brand.
Customer Service Representative
Customer Service Representative answering healthcare benefits and claims questions for Point C, a self-funded benefits administrator. Handling high-volume calls and coordinating claim adjustments remotely.
Working Student, Customer Happiness, 10–15 hours per week
Customer Happiness Agent für Momenteries persönliche und nachhaltige Printprodukte. Bearbeitung von Kundenanfragen, FAQ-Pflege und Optimierung der Customer-Service-Prozesse.
Customer Service Representative
Remote customer service representative supporting Power Finance Texas customers with loans, payments, and account inquiries. Resolving issues and maintaining accurate records through phone, email, and digital channels.
Customer Service Representative
Remote Customer Service Representative serving John Hancock policyholders, agents, and advisors. Handling high-volume inquiries across calls, email, and chat for a financial services company.
Customer Support Agent
Customer Support Agent handling delivery tickets and exception workflows for Parsel’s logistics platform. Resolving issues quickly while meeting response, SLA, and CSAT targets.