Customer Service Representative
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Job Description
Bilingual Customer Service Representative supporting homeowners throughout the solar process via phone, email, and text. Focused on enhancing customer experience from installation to system activation and service support.
Responsibilities:
- Communicate with homeowners in both English and Spanish via phone, email, and text
- Answer customer questions regarding project timelines, scheduling, inspections, service, and system activation
- Coordinate with operations, scheduling, permitting, service, and installation teams to provide accurate updates
- Document homeowner communication and account activity within company systems
- Assist with resolving customer concerns professionally and efficiently
- Escalate operational or service-related issues when necessary
- Support appointment confirmations, reschedules, and project follow-ups
- Maintain professional communication standards while representing SpartanX
- Help improve customer satisfaction by providing clear and timely communication
Requirements:
- Fluent in both English and Spanish (written and verbal)
- Strong customer service and communication skills
- Ability to multitask and remain organized in a fast-paced environment
- Professional phone and email etiquette
- Strong attention to detail and follow-through
- Ability to remain calm and solution-focused during difficult conversations
- Comfortable learning and navigating CRMs and operational systems
- Ability to work independently while supporting a collaborative team environment
- Previous customer service or call center experience preferred
- Prior experience in solar, construction, home services, or operations support preferred
- Experience working with scheduling systems or CRMs
- Bilingual customer support experience in a high-volume environment
Benefits:
- Competitive compensation based on experience
- Growth opportunities within a rapidly expanding solar company
- Team-focused culture built on accountability, professionalism, and operational excellence
- Opportunity to directly impact customer experience and operational success
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