Customer Service Representative
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Job Description
Remote customer service representative handling inbound and outbound warranty calls for SilverRock. Educating automotive customers, resolving conflicts, and delivering high-quality service.
Responsibilities:
- Handle inbound and outbound phone calls
- Educate customers and answer questions regarding their warranties
- Provide world-class customer service in a fast-paced call center environment
- Anticipate customer needs and evolve self-service options
- Navigate customer interactions and manage customer conflict
- Identify problems and find solutions
- Meet performance goals and deliverables
- Work collaboratively in a high-functioning team environment
- Work from an approved home office in an eligible state
Requirements:
- High School diploma required
- Associate or Bachelor’s degree preferred
- 3+ years of experience working in a customer service role with conflict resolution
- Automotive industry experience is a plus
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing, preferred
- Excellent verbal and written communication skills
- Ability to work in a fast-paced call center environment
- Ability to manage customer conflict and challenging calls
- Ability to meet time-sensitive requirements and deliverable due dates
- Must have a conducive, quiet home workspace with no distractions
- Reliable and secure internet required
- Must be located in AZ, FL, GA, NC, TN, TX, UT, or NV
- Hiring contingent upon successful completion of background and drug screening
- Must work in a drug-free, tobacco-free workplace
Benefits:
- Work from home
- Medical, dental, and vision insurance
- 401(k)
- Company-paid life insurance
- Short- and long-term disability coverage
- Growth opportunities
- Tuition reimbursement
- Wellness program with self-guided coaching, journeys, cash incentives, and medical premium discounts
- Competitive pay
- Consistent Monday–Friday schedule with rotating Saturdays
- Overtime as needed
- Game room with ping-pong table, pool table, and other games
- In-house gym
- Social events, team competitions, and gatherings
- Company outings, personal rewards, and prizes
- Paid time off, including wellness days, holidays, and personal time for full-time roles
- Vacation time for part-time employees
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